Performance is the combination of behaviour and result in a context

A performance is the sum of behaviour and results. In which it is important that the result is a demonstrable result of the behaviour. So, if I order a pizza via Thuisbezorgd, getting that pizza is a direct consequence of my behaviour.

Results

A result is what's left after the behaviour is finished. It can be the leftover of executing an instruction, activity, or proces step. After following all instructions of an IKEA furniture the result is the furniture - and a lonely screw....

A result is tangible. You can hand it over to someone else. It is concrete. At the same time a result has emotional value. A song can make you happy or sad, but you can't give that feeling to someone else.

The Leave it test of T. Gilbert is a handy test to determine if something is a result. It is a test question to test if the result of an activity can be left behind for someone. For example: a pizza, painted wall, or a car.

Tips to describe a result

• A result is that tangible thing after the behaviour.
• Results are described with nouns, behaviour with verbs.
• Results have value for or to someone. The result can be used.
• We want to see, experience, or have more desired results.

Behaviour

Behaviour can be defined as "every activity of a living creature, including what and how they communicate". B.F. Skinner defines it as “Behaviour is what an organism is doing or more accurately what it is observed by another organism to be doing. <…> It is more to the point to say that behaviour is that part of the functioning of an organism which is engaged in acting upon or having commerce with the outside world.”

OBM states three characteristics of behaviour:

• Observable: behaviour is visible or audible to people.
• Measurable: frequency and timing of behaviour can be measured objectively.
• Active: Individuals have to do something for the behaviour to happen.

Within OBM two classes of behaviour are defined:

• respondent: otherwise known as a reflex. Most of these behaviours are natural, in other words unconditioned. Nevertheless, reflexes can be conditioned, as shown by Pavlov. Used wisely, Learned automated reflexes as catalyst for change.
• operant: conditioned behaviour that is learned. This behaviour is shown as individuals try to influence their environment and theirselves. Operant behaviour